Frequently Asked Questions

1. Ensure that the WiFi password is correct and that you are connecting to the 2.4Ghz

WiFi network. 2. Ensure that your internet firewall is not blocking the Cartell App.

Having the latest firmware installed on your HUB can solve multiple issues. Locate the

three vertical menu dots on the top right of HUB page and tap. Select “Check for

Updates”

1. Have you created an account (registered)? 2. Is your user name and password

correct? 3. If you need a new password, use the “Forgot Password” feature.

1. Ensure that HUB Notifications are enabled in order to receive push alerts. 2. Ensure

that the Cartell App notifications are enabled via your mobile device’s settings.

Wireless sensor (CW-SEN) detects a magnetic disturbance when a vehicle passes the

unit traveling at least FIVE MPH. • The detection range is 12-14 feet, so place as close

to the edge of the driveway. • For wide (18 feet +) driveways, install sensor in the middle

or place two sensors on either side. • Consult manual for sensor placement information.

See chart below: